1. About Rakima Mart
   Rakima Mart is an Asian grocery store situated in Kobe City, Japan. It caters to the diverse needs of the local community by offering a wide range of Asian food products, spices, and specialty items that are often hard to find in mainstream supermarkets. Customers can expect to find a variety of goods from countries such as Nepal, Korea, India, and Southeast Asia, making it a go-to destination for those seeking authentic ingredients for Asian cuisine. The shop is likely popular among expatriates, international students, and locals with a taste for Asian dishes, as it provides both fresh and packaged items, including rice, noodles, sauces, snacks, and fresh vegetables.
2. Dear Valued Customers
   At Rakima Mart, we want to express our sincere gratitude for your continued support. As an Asian grocery shop located in the heart of Kobe City, Japan, we are dedicated to bringing you the finest and freshest products from across Asia. Whether you’re looking for authentic spices, specialty ingredients, or everyday essentials, we are here to meet all your needs. We are committed to providing you with excellent service, a wide variety of quality products, and a pleasant shopping experience. If there’s anything we can do to serve you better, please don’t hesitate to let us know. Your satisfaction is our top priority! Thank you for choosing Rakima Mart. We look forward to serving you soon!
   
   Warm regards,
   Rakima Mart Team
   
3. Our Goal at Rakima Mart
   At Rakima Mart, our goal is to become your trusted source for high-quality Asian groceries in Kobe City. We strive to bring the richness of Asian culinary traditions to your home by offering an extensive selection of authentic and fresh products from various Asian countries. We are committed to delivering excellent customer service, ensuring that your shopping experience is both enjoyable and convenient. Our aim is to meet the diverse needs of our community by continually expanding our product range and maintaining the highest standards of quality. We are here to make sure you can find everything you need to create the flavors and dishes you love!
   Rakima Mart – Bringing Asia Closer to You.
   
4. Rakima Mart Payment System
   At Rakima Mart, we aim to provide a seamless and secure shopping experience for our customers. We offer a variety of payment options to accommodate your convenience:
   1. Cash Payments: Customers can pay with cash at the checkout counter in-store.
   2. Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and JCB.
   3. Mobile Payments: For a quicker checkout process, we support popular mobile payment methods such as: – PayPay
   4. Bank Transfers (For Bulk Orders or Special Requests): For larger orders or special arrangements, customers can choose to make payments via bank transfer. Please contact our staff for more details.
   
   All transactions are processed with high security standards to ensure the protection of your personal information. If you encounter any issues or have specific payment requests, feel free to reach out to our staff for assistance.
   
   This payment system ensures a range of options to accommodate different customer preferences.
   
5. Rakima Mart Delivery System: At Rakima Mart, we are committed to making your shopping experience as convenient as possible by offering reliable and efficient delivery services. Here’s how our delivery system works:
   1. Local Delivery
   – Service Area: We offer local delivery within Kobe City and surrounding areas.
   – Delivery Timeframe: Orders are typically delivered within 3 business days after order confirmation. Expedited delivery options may be available upon request.
   – Delivery Fee: A small delivery fee may apply based on your location and order size. Free delivery is available for orders above 10,000yen.
   
   2. Order Placement
   – In-Store Orders: Customers can request delivery after shopping in-store by providing their address and preferred delivery time at checkout.
   – Online Orders: You can place your orders online through our website or by phone. Simply select the products you need, choose your delivery option, and provide your address details.
   – Order Confirmation: Once your order is placed, you will receive a confirmation via email or text, including an estimated delivery time.
   
   3. Delivery Time Options – We offer flexible delivery time slots, allowing you to choose a convenient window for receiving your order. Same-day delivery is available for orders placed before 1 pm .
   4. Delivery Tracking – Once your order is dispatched, you will receive a tracking number so you can monitor your delivery in real time.
   5. Contactless Delivery – For your safety and convenience, we offer contactless delivery. Simply choose this option during checkout, and our delivery personnel will leave your package at your door.
   6. Special Requests: – If you have any specific delivery instructions or urgent requests, please let us know, and we will do our best to accommodate your needs.
   
   This delivery system ensures a smooth process for Rakima Mart customers, providing flexibility and convenience tailored to their needs.
   
   
6. Rakima Mart Return Policy At Rakima Mart, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you with returns and exchanges. Please read our return policy below:
   1. Return Eligibility
   – Items must be returned within [X] days of purchase or delivery.
   – Items must be unused, in their original packaging, and in the same condition as when purchased.
   – Perishable goods (e.g., fresh vegetables, frozen items, dairy products) are not eligible for return due to safety and hygiene concerns.
   – Non-perishable items (e.g., canned goods, dry foods) can be returned if they meet the above criteria.
   
   2. Non-Returnable Items
   – Perishable items, including food and beverages with short shelf lives.
   – Opened or used products (unless defective).
   – Sale items or products marked as “final sale.”
   – Gift cards and promotional items.
   
   3. Return Process
   – To initiate a return, please contact our customer service team at [customer service email/phone number].
   – Provide your receipt or proof of purchase.
   – Once approved, we will provide instructions on how to return your item to the store.
   
   4. Refunds
   – Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
   – If approved, refunds will be processed and credited to your original payment method within 1 business day.
   – Shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving incorrect or damaged items).
   
   5. Exchanges
   – We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us with details. – Exchanges are subject to product availability.
   
   6. Damaged or Incorrect Items
   – If you receive a damaged or incorrect item, please notify us within [X] days of receiving your order.
   – Provide photos and details to our customer service team, and we will arrange for a replacement or refund.
   
   7. Return Shipping
   – Customers are responsible for the cost of return shipping, except when returning defective or incorrect items.
   – We recommend using a trackable shipping method, as we cannot guarantee receipt of the returned item.
   
   8. In-Store Returns
   – Items purchased in-store can be returned at the physical location. Please bring your receipt and the item to the store for processing.
   
   
   This return policy ensures clarity and sets expectations for customers, while also protecting Rakima Mart’s interests in terms of hygiene and product quality.
   
   
7. Rakima Mart Shipping Policy At Rakima Mart, we are dedicated to providing efficient and reliable shipping services to ensure that your products arrive safely and promptly. Here’s everything you need to know about our shipping process:
   1. Shipping Areas
   – Local Shipping: We offer delivery services within Kobe City and surrounding areas.
   – Domestic Shipping: We ship to all locations within Japan.
   – International Shipping: Select products are available for international shipping. Contact us for details on shipping to specific countries.
   
   2. Shipping Methods
   – Standard Shipping: For local and domestic orders, we use standard shipping methods with delivery times typically ranging from 1 business days.
   – Express Shipping: Expedited shipping options are available for faster delivery. Additional charges apply.
   
   3. Shipping Costs – Shipping fees are calculated based on the size, weight, and destination of your order. Costs will be displayed at checkout.
   
   4. Order Processing – Orders are processed within 2 business days. Orders placed after 1 Pm will be processed on the next business day. – You will receive an order confirmation and a shipping notification once your order has been dispatched.
   
   5. Tracking Your Order – After your order has shipped, you will receive a tracking number via email or text message. Use this number to track your delivery status.
   
   6. Delivery Timeframes
   – Local Deliveries: Typically delivered within 3 business days.
   – Domestic Deliveries: Generally take 3 business days, depending on the distance and shipping method chosen.
   – International Deliveries: Delivery times vary based on the destination and customs processing.
   
   7. Delivery Issues – If your package is delayed, damaged, or lost, please contact our customer service team immediately. We will work with the shipping provider to resolve the issue.
   
   8. Packaging – We use secure and environmentally friendly packaging to ensure your items arrive in excellent condition.
   
   9. Local Pickup Option — If you prefer to pick up your order in-store, please select the “Local Pickup” option at checkout. You will be notified when your order is ready for pickup.
   
   This shipping policy outlines the key aspects of Rakima Mart’s shipping services, providing clarity on costs, timeframes, and procedures to ensure a smooth experience for customers.