Rakima

Rakima Mart Return Policy At Rakima Mart, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you with returns and exchanges. Please read our return policy below:
1. Return Eligibility
– Items must be returned within [X] days of purchase or delivery.
– Items must be unused, in their original packaging, and in the same condition as when purchased.
– Perishable goods (e.g., fresh vegetables, frozen items, dairy products) are not eligible for return due to safety and hygiene concerns.
– Non-perishable items (e.g., canned goods, dry foods) can be returned if they meet the above criteria.

2. Non-Returnable Items
– Perishable items, including food and beverages with short shelf lives.
– Opened or used products (unless defective).
– Sale items or products marked as “final sale.”
– Gift cards and promotional items.

3. Return Process
– To initiate a return, please contact our customer service team at [customer service email/phone number].
– Provide your receipt or proof of purchase.
– Once approved, we will provide instructions on how to return your item to the store.

4. Refunds
– Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
– If approved, refunds will be processed and credited to your original payment method within 1 business day.
– Shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving incorrect or damaged items).

5. Exchanges
– We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us with details. – Exchanges are subject to product availability.

6. Damaged or Incorrect Items
– If you receive a damaged or incorrect item, please notify us within [X] days of receiving your order.
– Provide photos and details to our customer service team, and we will arrange for a replacement or refund.

7. Return Shipping
– Customers are responsible for the cost of return shipping, except when returning defective or incorrect items.
– We recommend using a trackable shipping method, as we cannot guarantee receipt of the returned item.

8. In-Store Returns
– Items purchased in-store can be returned at the physical location. Please bring your receipt and the item to the store for processing.


This return policy ensures clarity and sets expectations for customers, while also protecting Rakima Mart’s interests in terms of hygiene and product quality.